Career Paths: Call Centers is a new educational resource for call center professionals who want to improve their English communication in a work environment. Incorporating career-specific vocabulary and contexts, each unit offers stepby-step instruction that immerses students in the four key language components: reading, listening, speaking and writing. Career Paths: Call Centers addresses topics including communications equipment, job opportunities, answering calls, tech support and automated systems.
Language: English and Arabic
Coursebook for preparing for the International English Language Test System for Arabic readers.
Grammar for Academic Writing provides a selective overview of the key areas of English grammar that you need to master, in order to express yourself correctly and appropriately in academic writing.
This book is an exciting new way of mastering the daily Verbs in English. If you are a visual learner and are experiencing difficulty in expressing yourself in English, then this book is for you!