Call Centers Video

Career Paths: Call Centers is a new educational resource for call center professionals who want to improve their English communication in a work environment. Incorporating career-specific vocabulary and contexts, each unit offers stepby-step instruction that immerses students in the four key language components: reading, listening, speaking and writing. Career Paths: Call Centers addresses topics including communications equipment, job opportunities, answering calls, tech support and automated systems.

Practice Tests for IELTS 2

Who is this book for?
Practice Tests for IELTS 2: Prepare you for the IELTS test whether you are taking the test for the first time or re-sitting it. It has been written for learners with band score 5-5.5 who are trying to achieve band score 6 or higher.

Teach yourself IELTS: Reading

This book is a step by step guide to getting a better score in your IELTS exam.With more than 20 years of classroom experience and materials development, Richard L King makes sense of the IELTS reading exam and explains reading techniques and strategies in clear and simple English that everyone can understand.