Career Paths: Call Centers is a new educational resource for call center professionals who want to improve their English communication in a work environment. Incorporating career-specific vocabulary and contexts, each unit offers stepby-step instruction that immerses students in the four key language components: reading, listening, speaking and writing. Career Paths: Call Centers addresses topics including communications equipment, job opportunities, answering calls, tech support and automated systems.
Who is this book for?
Practice Tests for IELTS 2: Prepare you for the IELTS test whether you are taking the test for the first time or re-sitting it. It has been written for learners with band score 5-5.5 who are trying to achieve band score 6 or higher.
This book is a step by step guide to getting a better score in your IELTS exam.With more than 20 years of classroom experience and materials development, Richard L King makes sense of the IELTS reading exam and explains reading techniques and strategies in clear and simple English that everyone can understand.
Focus is a rich, varied, carefully levelled course for upper secondary students. Specially designed to motivate older teens, it helps them to track their level and achieve the exam results they need.
Bernardo likes hats. One day he buys a new hat at a street market and people laugh at it. “Why do you want another hat, Bernardo?” his wife says to him. “You have twenty.” But what can she do?